List of User Guides

The following are the information guides on how to do everything CoG. They have the basic information. Answers to weird, esoteric questions are in the FAQ.

Shopper Guides

Ordering, paying, getting your stuff.

• BasicsPayMethods -- The ways you can pay for your groceries.
• BasicsCogBucks -- CoG Bucks, our funny-money.
• BasicsPrePay -- the Pre-Pay program, how to use it.
• BasicsCogByCase -- The CoG-by-the-Case program.
• GuideMembership -- Your duties, privileges, how to leave the CoG, etc.

Member/Worker Guides

Guide for all the various jobs of a CoG worker (stocking shelves, building orders, selling things, etc.) In particular...

• GuideMemberServices -- Overview of the Member-Worker duties
• BasicsStocking -- How to stock the shelves
• BasicsAssembling -- How to build orders
• BasicsHandlingMerchandise -- How to use the scale, break down bulk, etc.
• BasicsCheckOut -- How to check in-store shopping folks out
• BasicsCustomerService -- How to handle email correspondence to members@thecog
• GuideChildCare -- Working in the childcare room.

Team Leader Guides

What to do and how to do it when you are a team leader.

• GuideTeamLeader -- Overview, job description, etc.
• Useful Tools -- Not a guide, but a list of many online tools to help you do your work (such as customer list, CoG directory, product list, messenger, and more!)
• BasicsOpeningClosing -- Opening & Closing the Store
• BasicsEnrollMember -- How to enroll a new member that walks in.
• BasicsOnlineStore -- Managing the On-Line Store (will need passwords)
• GuideTeamLeaderLeader -- Job description of the Team Leader-Leader position
• SpecialAccounts - Listing of special accounts used to 'buy' products (such as spoiled items, supplies, or promotional items)

Management Guides

• CogBucksAdministration - How to run the CoG Bucks program
• AuditingChecks - How to Audit checks, CoG Bucks, and ask for missing money

Technology Guide

• FaqTechnology -- FAQ on how various pieces of technology are wired together.

Ordering, Receiving, and Vendor Handling

Guides for the jobs of ordering and receiving goods, handling a product vendor, paying bills, etc.

• BasicsOrdering -- how to place an UNFI order
• BasicsReceiving -- how to receive and unpack a UNFI order
• BasicsShelfTags -- how to manage and make new shelf tags
• BasicsSmallVendor -- how to handle a small vendor relationship.

General Information

General information about the CoG--i.e., the basics!

• BasicsStart -- Overview of this site.
• CoG Directory -- Directory of CoG personnel.
• BasicsCogoMatic -- About the Cog-O-Matic
• BasicsTickets -- About reporting problems and learning about them.
• BasicsWebsite -- About the CoG website, and how to modify it.